PK OK Privacy Policy —
Your Data, Handled with Care

01 What Data We Collect

pk ok collects personal data in several ways — directly from you when you register or use the platform, automatically as you interact with our services, and occasionally from third-party sources such as payment providers. Here is a clear breakdown of what we collect and why.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

02 How We Use Your Data

pk ok uses the data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The main ways we use your personal data are:

• To create and manage your pk ok account, including verifying your identity and age.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To provide customer support and respond to your queries and complaints.
• To detect and prevent fraud, money laundering, and other prohibited activity on the platform.
• To comply with legal and regulatory obligations applicable to pk ok.
• To send you important account notifications, such as deposit confirmations and security alerts.
• To operate our responsible gaming tools, including deposit limits and self-exclusion.
• To analyse platform usage and improve the pk ok experience for all players.
• To send you promotional communications about pk ok bonuses and offers — only if you have opted in to receive them.

If you have opted in to marketing communications from pk ok, you can opt out at any time by contacting our support team or using the unsubscribe option in any marketing email we send you. Opting out of marketing will not affect your ability to use the platform or receive essential account communications.

03 Data Sharing and Third Parties

pk ok does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Providers — We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and are responsible for the data they process.
• Identity Verification Services — We may use third-party services to verify your identity and age as required by our compliance obligations. These services process only the data necessary for verification.
• Game Providers — Some games on pk ok are provided by third-party game studios. These providers may receive limited technical data (such as session tokens) to deliver the game. They do not receive your personal identity or financial data.
• Legal Authorities — pk ok will disclose personal data to law enforcement or regulatory authorities where required to do so by law, or where we believe disclosure is necessary to protect the safety of our players or the public.
• Business Transfers — In the event of a merger, acquisition, or sale of pk ok assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

All third parties with whom pk ok shares data are required to handle that data securely and in accordance with applicable privacy standards. We do not permit third parties to use your data for their own marketing purposes.

04 Cookies and Tracking Technologies

pk ok uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential Cookies — These are required for the platform to function. They keep you logged in during your session and remember your preferences. You cannot opt out of essential cookies without affecting your ability to use pk ok.
• Analytics Cookies — These help us understand how players navigate the platform, which games are most popular, and where technical issues occur. The data collected is aggregated and does not identify you personally.
• Security Cookies — These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious transactions on your pk ok account.
• Preference Cookies — These remember your settings, such as language preference and display options, so you do not have to reconfigure them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pk ok platform. We do not use cookies to serve third-party advertising on pk ok.

05 Data Security

pk ok takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• AES-256 encryption for all data stored on pk ok servers.
• TLS encryption for all data transmitted between your device and our platform.
• Strict access controls — only authorised pk ok staff with a legitimate need can access personal data.
• Regular security audits and penetration testing of our systems.
• Two-factor authentication options for player accounts.
• Continuous monitoring of our systems for suspicious activity.

While pk ok takes every reasonable precaution to protect your data, no system is completely immune to security risks. You also play an important role in keeping your account secure — use a strong, unique password for your pk ok account and never share your login credentials with anyone.

If you suspect that your pk ok account has been compromised, contact our support team immediately. We will investigate and take appropriate action to secure your account as quickly as possible.

06 Data Retention

pk ok retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods we apply are:

• Account Data — Retained for the duration of your account and for up to 5 years after account closure, as required for legal and compliance purposes.
• Transaction Records — Retained for a minimum of 5 years from the date of the transaction, in line with anti-money laundering regulations.
• Identity Verification Documents — Retained for the duration of your account and for up to 5 years after closure.
• Support Communications — Retained for up to 2 years from the date of the last communication.
• Technical and Usage Data — Retained in aggregated, anonymised form for platform analytics. Individual-level data is deleted or anonymised within 12 months.

When your data is no longer required, pk ok will securely delete or anonymise it. If you request deletion of your account, we will process your request promptly, subject to any legal obligations that require us to retain certain records.

07 Your Privacy Rights

As a pk ok player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond to all requests within a reasonable timeframe.

pk ok will never discriminate against you for exercising your privacy rights. Exercising these rights will not affect your ability to use the platform, except where the data in question is strictly necessary for us to provide the service.

08 Minors and Age Restrictions

pk ok is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.

If we become aware that we have inadvertently collected personal data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on pk ok, please contact our support team right away so we can investigate and act promptly.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. pk ok supports responsible gaming at every level, and protecting young people is a core part of that commitment.

09 Changes to This Privacy Policy

pk ok may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page and notify active players via email or an in-platform notification.

We encourage you to review this policy periodically. Your continued use of pk ok after any changes to this policy constitutes your acceptance of the updated terms. The most current version of this Privacy Policy will always be available at pk-ok.club/privacy-policy.

If a proposed change significantly affects how we use your personal data, we will seek your explicit consent before the change takes effect where required by applicable law.

10 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk ok handles your personal data, please get in touch with us. We take all privacy enquiries seriously and will respond as quickly as possible.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy requests within 72 hours

For general questions about your account, bonuses, or gameplay, you can also visit our FAQ page which covers the most common topics in detail.